{"id":2551,"date":"2026-05-08T11:16:57","date_gmt":"2026-05-08T09:16:57","guid":{"rendered":"https:\/\/dorrmedical.com\/reporting-a-malfunction\/"},"modified":"2026-05-08T11:18:50","modified_gmt":"2026-05-08T09:18:50","slug":"reporting-a-malfunction","status":"publish","type":"page","link":"https:\/\/dorrmedical.com\/en\/reporting-a-malfunction\/","title":{"rendered":"Reporting a malfunction"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#00B1C1&#8243; z_index=&#8221;1&#8243; height_tablet=&#8221;630px&#8221; height_phone=&#8221;735px&#8221; height_last_edited=&#8221;off|desktop&#8221; custom_margin_last_edited=&#8221;off|phone&#8221; custom_padding_phone=&#8221;20px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font_size=&#8221;40px&#8221; header_line_height=&#8221;1.2em&#8221; background_layout=&#8221;dark&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Reporting a malfunction<\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/dorrmedical.com\/wp-content\/uploads\/2025\/03\/achtergrond-image.svg&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_right&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||300px||false|false&#8221; custom_padding_tablet=&#8221;350px||75px||false|false&#8221; custom_padding_phone=&#8221;350px||75px||false|false&#8221; background_last_edited=&#8221;on|tablet&#8221; background_size_tablet=&#8221;custom&#8221; background_image_height_tablet=&#8221;25%&#8221; global_colors_info=&#8221;{}&#8221; z_index__hover_enabled=&#8221;off|desktop&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#00B1C1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>Reporting your malfunctioning D\u00f6rr device<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#00B1C1&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>To report a malfunction, your best option is to call our Service Desk at <a href=\"tel:0031383314200\"><strong>+31 3833 14200<\/strong><\/a>.<\/p>\n<p>This number is available <strong>24 hours a day, 7 days a week<\/strong>.<\/p>\n<p>Not an urgent malfunction? Please complete the form below instead. We will contact you on the next business day to schedule a service call.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"frm_forms  with_frm_style frm_style_dorr-medical\" id=\"frm_form_3_container\" data-token=\"c675119170159f1ad679ea9a3ed3f9a1\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_ajax_submit  frm_pro_form \" id=\"form_storing\" data-token=\"c675119170159f1ad679ea9a3ed3f9a1\">\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Report a malfunction<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"3\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_3\" id=\"frm_hide_fields_3\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"storing\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_3\" name=\"frm_submit_entry_3\" value=\"df15585355\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/2551\" \/><div id=\"frm_field_11_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6 frm_first\">\r\n\t<label for=\"field_bjshf2\" id=\"field_bjshf2_label\" class=\"frm_primary_label\">Name\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_bjshf2\" name=\"item_meta[11]\" value=\"\"  placeholder=\"Name\" data-reqmsg=\"Name cannot be empty.\" aria-required=\"true\" data-invmsg=\"Name is invalid.\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_12_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6\">\r\n\t<label for=\"field_kxrhy2\" id=\"field_kxrhy2_label\" class=\"frm_primary_label\">Email address\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_kxrhy2\" name=\"item_meta[12]\" value=\"\"  placeholder=\"Email address\" data-reqmsg=\"Email address cannot be empty.\" aria-required=\"true\" data-invmsg=\"Email address is invalid.\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_16_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6 frm_first\">\r\n\t<label for=\"field_nz45m\" id=\"field_nz45m_label\" class=\"frm_primary_label\">Healthcare facility\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_nz45m\" name=\"item_meta[16]\" value=\"\"  placeholder=\"Healthcare facility\" data-reqmsg=\"Healthcare facility cannot be empty.\" aria-required=\"true\" data-invmsg=\"Healthcare facility is invalid.\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_17_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6\">\r\n\t<label for=\"field_r2f1n\" id=\"field_r2f1n_label\" class=\"frm_primary_label\">Department\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_r2f1n\" name=\"item_meta[17]\" value=\"\"  placeholder=\"Department\" data-reqmsg=\"Department cannot be empty.\" aria-required=\"true\" data-invmsg=\"Department is invalid.\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_18_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_6km46\" id=\"field_6km46_label\" class=\"frm_primary_label\">Physical address\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_6km46\" name=\"item_meta[18]\" value=\"\"  placeholder=\"Physical address\" data-reqmsg=\"Physical address cannot be empty.\" aria-required=\"true\" data-invmsg=\"Physical address is invalid.\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_13_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm12\">\r\n\t<label for=\"field_ucyb82\" id=\"field_ucyb82_label\" class=\"frm_primary_label\">Phone number\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_ucyb82\" name=\"item_meta[13]\" value=\"\"  placeholder=\"Phone number\" data-reqmsg=\"Phone number cannot be empty.\" aria-required=\"true\" data-invmsg=\"Phone number is invalid.\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_19_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6 frm_first\">\r\n\t<label for=\"field_sujf1\" id=\"field_sujf1_label\" class=\"frm_primary_label\">Device type\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_sujf1\" name=\"item_meta[19]\" value=\"\"  placeholder=\"Device type\" data-reqmsg=\"Device type cannot be empty.\" aria-required=\"true\" data-invmsg=\"Device type is invalid.\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_20_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6\">\r\n\t<label for=\"field_lr7c8\" id=\"field_lr7c8_label\" class=\"frm_primary_label\">Serial number\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_lr7c8\" name=\"item_meta[20]\" value=\"\"  placeholder=\"Serial number\" data-reqmsg=\"Serial number cannot be empty.\" aria-required=\"true\" data-invmsg=\"Serial number is invalid.\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_21_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_tvaj\" id=\"field_tvaj_label\" class=\"frm_primary_label\">Order number or reference\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_tvaj\" name=\"item_meta[21]\" value=\"\"  placeholder=\"Order number or reference\" data-reqmsg=\"Order number or reference cannot be empty.\" aria-required=\"true\" data-invmsg=\"Order number or reference is invalid.\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_14_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_dx2hv2\" id=\"field_dx2hv2_label\" class=\"frm_primary_label\">Message\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<textarea data-auto-grow=\"1\"  name=\"item_meta[14]\" id=\"field_dx2hv2\" rows=\"5\"  placeholder=\"Please describe your malfunction as clearly as possible, including any error codes if applicable.\" data-reqmsg=\"Message cannot be empty.\" aria-required=\"true\" data-invmsg=\"Message is invalid.\" aria-invalid=\"false\"  ><\/textarea>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_46_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n\t<label for=\"g-recaptcha-response\" id=\"field_xw0l4_label\" class=\"frm_primary_label\">Captcha \r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<div  id=\"field_xw0l4\" class=\"frm-g-recaptcha\" data-sitekey=\"6Lc0XN8sAAAAAP8hliH08_RDzfPUEhGaGDARdoTZ\" data-size=\"invisible\" data-theme=\"light\"><\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_47_container\" class=\"frm_form_field  frm_html_container form-field\">This site is protected by reCAPTCHA.<\/div>\n\t\t<input  type=\"hidden\" name=\"item_meta[57]\" id=\"field_sseaw\" value=\"en\"  data-frmval=\"en\"   \/>\n\t\t<div id=\"frm_field_15_container\" class=\"frm_form_field form-field  frm3\">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"  >Send<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_58_container\">\n\t\t\t<label for=\"field_qi2n8\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_qi2n8\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[58]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"Mvcxgjh\/67E6ExDG55X\/sWVhrfrSheRDyvdyVYDDIzi1x8mdqYjBD0t2SOjg3BZt\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EFEFEF&#8221; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||125px||false|false&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#00B1C1&#8243; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; custom_margin=&#8221;-200px||||false|false&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/dorrmedical.com\/wp-content\/uploads\/2025\/03\/lachende-doktoren.png&#8221; alt=&#8221;happy doctors&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; positioning=&#8221;absolute&#8221; vertical_offset=&#8221;-157px&#8221; horizontal_offset=&#8221;55px&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;46px||43px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb image=&#8221;https:\/\/dorrmedical.com\/wp-content\/uploads\/2025\/03\/quote.svg&#8221; alt=&#8221;quote&#8221; image_icon_width=&#8221;37px&#8221; icon_alignment=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; body_font_size=&#8221;24px&#8221; max_width=&#8221;509px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>D\u00f6rr Kampen <span style=\"color: #ffffff;\">bedpan washers<\/span> stand out thanks to their simple yet effective design.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EFEFEF&#8221; height=&#8221;233px&#8221; custom_margin=&#8221;||-10px||false|false&#8221; border_radii=&#8221;off|15px|15px||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_image src=&#8221;https:\/\/dorrmedical.com\/wp-content\/uploads\/2025\/03\/lachende-doktoren.png&#8221; alt=&#8221;happy doctors&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; positioning=&#8221;absolute&#8221; vertical_offset=&#8221;-157px&#8221; horizontal_offset=&#8221;55px&#8221; vertical_offset_tablet=&#8221;-95px&#8221; vertical_offset_phone=&#8221;-95px&#8221; vertical_offset_last_edited=&#8221;on|tablet&#8221; horizontal_offset_tablet=&#8221;170px&#8221; horizontal_offset_phone=&#8221;25px&#8221; horizontal_offset_last_edited=&#8221;on|phone&#8221; position_origin_a_tablet=&#8221;&#8221; position_origin_a_phone=&#8221;&#8221; position_origin_a_last_edited=&#8221;on|tablet&#8221; position_origin_f_tablet=&#8221;&#8221; position_origin_f_phone=&#8221;&#8221; position_origin_f_last_edited=&#8221;on|desktop&#8221; position_origin_r_tablet=&#8221;&#8221; position_origin_r_phone=&#8221;&#8221; position_origin_r_last_edited=&#8221;on|desktop&#8221; width=&#8221;100%&#8221; height=&#8221;325px&#8221; height_tablet=&#8221;325px&#8221; height_phone=&#8221;325px&#8221; height_last_edited=&#8221;off|tablet&#8221; positioning_tablet=&#8221;absolute&#8221; positioning_phone=&#8221;absolute&#8221; positioning_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#00B1C1&#8243; custom_padding=&#8221;34px|23px|34px|23px|true|true&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb image=&#8221;https:\/\/dorrmedical.com\/wp-content\/uploads\/2025\/03\/quote.svg&#8221; alt=&#8221;quote&#8221; image_icon_width=&#8221;37px&#8221; icon_alignment=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; body_font_size=&#8221;24px&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;509px&#8221; custom_margin=&#8221;||25px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>D\u00f6rr Kampen bedpan washers stand out thanks to their simple yet effective design.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reporting a malfunctionReporting your malfunctioning D\u00f6rr deviceTo report a malfunction, your best option is to call our Service Desk at +31 3833 14200. This number is available 24 hours a day, 7 days a week. Not an urgent malfunction? Please complete the form below instead. We will contact you on the next business day to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2551","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reporting a malfunction | D\u00f6rr Medical \u2013 Service available 24\/7<\/title>\n<meta name=\"description\" content=\"You can report a malfunctioning D\u00f6rr Medical device by completing our form or by calling our 24\/7 Service Desk if you need immediate support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dorrmedical.com\/en\/reporting-a-malfunction\/\" 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